Nursing homes › Maine › Oak Grove Center
27 Cool St, Waterville, ME 04901 · 2078730721 · 90 certified beds
Per CMS filings, this facility is affiliated with Genesis Healthcare, a group operating 185 facilities in 18 states. Group record: average rating 2.4/5, 25 abuse citation icons, 18 facilities on the Special Focus list, $7,901,461 in federal fines. This facility rates below its group average (2.4/5).
Total nurse staffing: 3.76 (Maine median: 4.17). RN hours: 0.98. Weekend total: 3.36. Nursing staff turnover: 50%.
All-time on record: 60 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-01-29 | Give the resident's representative the ability to exercise the resident's rights. | D | complaint | corrected 2026-03-24 |
| 2025-03-24 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2025-05-07 |
| 2025-03-24 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | complaint | corrected 2025-06-19 |
| 2025-03-24 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2025-05-07 |
| 2025-03-24 | Provide care or services that was trauma informed and/or culturally competent. | E | Health | corrected 2025-05-07 |
| 2025-03-24 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Health | corrected 2025-05-07 |
| 2025-03-24 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Health | corrected 2025-05-07 |
| 2025-03-24 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2025-06-19 |
| 2025-03-24 | Dispose of garbage and refuse properly. | E | Health | corrected 2025-05-07 |
| 2025-03-24 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2025-06-19 |
| 2025-03-24 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Health | corrected 2025-06-19 |
| 2025-03-24 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-06-19 |
| 2025-03-24 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2025-05-07 |
| 2025-03-24 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2025-05-07 |
| 2025-03-24 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-05-07 |
| 2025-03-24 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-05-07 |
| 2025-03-24 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2025-06-19 |
| 2025-03-24 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Health | corrected 2025-05-07 |
| 2025-03-24 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Health | corrected 2025-05-07 |
| 2024-05-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | complaint | corrected 2024-09-27 |
| 2024-05-29 | Have a plan that describes the process for conducting QAPI and QAA activities. | E | complaint | corrected 2024-09-27 |
| 2024-05-29 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | complaint | corrected 2024-09-27 |
| 2024-05-29 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | complaint | corrected 2024-07-09 |
| 2024-05-29 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. | E | complaint | corrected 2024-09-27 |
| 2024-05-29 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | E | complaint | corrected 2024-09-27 |
| 2024-05-29 | Provide training in compliance and ethics. | E | complaint | corrected 2024-09-27 |
| 2024-05-29 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | complaint | corrected 2024-07-09 |
| 2024-05-29 | Reasonably accommodate the needs and preferences of each resident. | D | complaint | corrected 2024-07-09 |
| 2024-05-29 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. | D | complaint | corrected 2024-07-09 |
| 2024-05-29 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | D | complaint | corrected 2024-07-09 |
| 2024-05-29 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2024-07-09 |
| 2024-05-29 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2024-07-09 |
| 2024-05-29 | Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care. | D | complaint | corrected 2024-09-27 |
| 2024-05-29 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2024-07-09 |
| 2024-05-29 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | D | complaint | corrected 2024-09-27 |
| 2024-02-27 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2024-03-26 |
| 2024-02-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2024-03-13 |
| 2024-02-01 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2024-03-13 |
| 2024-02-01 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Health | corrected 2024-03-13 |
| 2024-02-01 | Provide activities to meet all resident's needs. | E | Health | corrected 2024-03-13 |
| Date | Type | Amount |
|---|---|---|
| 2024-05-29 | Fine | $14,056 |
| 2024-05-29 | Payment Denial | 29 days payment denial |
| 2024-03-27 | Payment Denial | 6 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| GENESIS HEALTHCARE OF MAINE LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 10/02/2012 |
| FC-GEN OPERATIONS INVESTMENT LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 04/01/2011 |
| GEN OPERATIONS I LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 04/01/2011 |
| GEN OPERATIONS II LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 04/01/2011 |
| GENESIS HEALTHCARE INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 04/01/2011 |
| GENESIS HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SUN HEALTHCARE GROUP INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| WHITMAN, ARNOLD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 12/31/2011 |
| BERG, MICHAEL | Corporate Officer | Individual | NOT APPLICABLE | since 12/01/2012 |
| BRIDGEFORD, LAURA | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| MENDELSON, AVI | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| MATONES, LAURA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/01/2024 |
| STEVENSON, MEGAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 205091. Corrections: data@carerecords.org.